Legal
Terms of Service
These terms cover your use of watchspaservice.com and any watch service work we carry out for you. They are written to be read, not to be impenetrable. If anything here is unclear, ask us before you send a watch.
In these terms, “we” and “The Watch Spa” mean The Watch Spa, 6111 Gazebo Park Pl N #208, Jacksonville, FL 32257.
Estimates and authorisation
Any figure quoted before we have the watch in hand is an indication, not a price. A firm estimate follows inspection. We do not begin chargeable work, and we do not add to an approved figure, without your agreement first. If the watch turns out to need more than expected, we will tell you and wait.
Turnaround
Turnaround is confirmed in writing with your estimate, because it depends on the movement, the parts required and their availability. Vintage and restoration work is unpredictable by nature. Where a job is going to run longer than quoted, we will tell you rather than let the date pass quietly.
Parts
Where an original part is unavailable, we may fit a new or equivalent part. Parts removed from your watch are returned on request, but you must tell us before the work starts. Replaced parts are not kept indefinitely.
Water resistance
Water resistance is not guaranteed unless pressure testing has been specifically requested and carried out. A watch that has been opened should not be assumed water resistant, however it performed before.
Shipping, risk and insurance
- Shipping costs in both directions are the customer's responsibility unless we have agreed otherwise in writing.
- Insure the watch for its full value when sending it to us. Cover in transit is limited to the declared value recorded on your intake form.
- Pack the watch properly. Do not send presentation boxes or outer cases you would not want to lose.
Payment
Payment is due on completion, before the watch is returned. We confirm the final amount in writing before asking for it.
Uncollected watches
Watches that remain uncollected twelve months after completion, following written notice to the contact details you gave us, may be sold to recover outstanding charges. We would much rather return your watch, so please keep your contact details current.
Warranty
Warranty terms are stated in writing with your estimate and apply to the work we carried out. They do not cover accidental damage, water ingress after the watch has left us, ordinary wear, or faults arising from work done elsewhere afterwards.
Brand names
The Watch Spa is an independent specialist. Brand names appear on this site solely to identify the watches we service. No affiliation with, endorsement by, or authorisation from any manufacturer is implied.
Limits
Nothing in these terms limits liability for our own negligence where the law does not allow it to be limited. Beyond that, our liability for any single job is limited to the declared value of the watch recorded on your intake form. We are not responsible for pre-existing damage, for faults unrelated to the work requested, or for consequential loss such as lost time or lost resale opportunity.
Governing law
These terms are governed by the laws of the State of Florida.
Changes
We may update these terms. The version in force for your job is the one published when you authorised the work. The effective date at the top of this page tells you when this version was posted.
Contact
Questions about these terms: sales@watchspaservice.com or (904) 331-0777.